Product Replacement Policy

Applicable To: Cricket Bats, Protective Gear, Apparel, and Luggage

1. Replacement Window:
   

   7 days from receipt.

2. Eligibility:

   • Product must be unused, unwashed, unaltered, and in original condition with all tags/stickers intact.
   • Proof of purchase is mandatory.
   • Valid reasons must align with our warranty coverage.
     
     

3. Non-Replaceable Items:

   • Customized or heavily personalized items (unless defective).
     
     

4. Cricket Bats Specifics:

   • Weight may vary due to willow’s natural moisture behavior.
   • Grain count is approximate and may vary.
   • Pickup and ping concerns are subjective; our experts will evaluate them.
   • Superficial cracks from knocking-in are not valid reasons for replacement.
     
     

5. One-Time Replacement Only:

   A product is eligible for only one replacement.
   
   

6. Stock Limitation:

   If the original product is unavailable, we will offer a similar item.
   
   

7. Abuse of Policy:

    If misuse is detected, we reserve the right to decline the replacement.

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Shipping & Handling

• Customers must bear both sides’ shipping costs for warranty and replacement.
• Tracking details must be shared after dispatch.
• SB Cricket Gears is not liable for transit loss or damage caused during return shipping.

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Need Help?

Our support team is ready to assist you. For any questions, email us at:

support@sbcricketgears.com
(+91) 971-727-7188
Noida, Uttar Pradesh – 201305
Business Hours: Mon–Sun | 11 AM – 7 PM

We aim for 100% customer satisfaction. If there’s an issue with your order, we’re here to help.

Eligibility for Exchange

• Items must be unused and in original condition and packaging
• Exchange request must be made within 7 days of delivery
• We only offer exchange, not refunds
• No exchange is offered on clearance or discounted items
  
  

How to Request an Exchange

Email us at support@sbcricketgears.com or call (+91) 971-727-7188 with your order details and reason for exchange.

Shipping for Returns

• The customer is responsible for return shipping costs
• Returns must be shipped by the customer
• Our return address will be provided by our support team upon approval

We reserve the right to reject exchange requests that do not meet our policy.